General Questions
What's Vaishno Devi Helicopter Booking Service?
Official service provided by Shri Mata Vaishno Devi Shrine Board. The flights depart from Katra to Sanjichhat Helipad. Reduces the trek from 10km to eight minutes of travel. Ideal for elders, kids, and people with disabilities.
Which company manages these helicopters?
Authorized Operators: Himalayan Heli Services, Global Vectra Helicorp. Controlled strictly by the Shrine Board and certified for safety through DGCA.
Is the requirement to book obligatory for all pilgrims?
No. Traditional treks are free. Helicopters can be rented for your convenience and are highly recommended in peak season.
Booking Process FAQs
What is the best way for Meeto to serve Vaishno Devi helicopter tickets?
Visit the official site maavaishnodevi.org and the Shrine Board app. Register, log in, select date/route. Make a payment online. Print ERS. No agents authorized.
When does online booking begin?
At least 60 days before the date of travel. The program begins at 10 am IST every day. The closing time is 4 days in advance. Bookings can be made at Katra counters from 7:30 am.
Is it possible to book without internet access?
Yes, at Katra Heli Counter (Niharika Complex near Bus Stand). You must carry Identification evidence. Tickets are not guaranteed. Tickets purchased online are preferred to avoid queues.
Which identification documents are accepted?
Aadhaar, Voter ID, Passport, Driving License, PAN Card. Name and address must match those on the ticket. The original ticket should be taken to the helipad.
How many tickets per reservation?
5 passengers max per transaction. One card limits five bookings monthly. Groups contact the Board separately.
Book site URL?
https://online.maavaishnodevi.org/. Get the official application too. Beware of third-party websites. There are no authorized agents.
Ticket Price FAQs
What's the current cost of the Vaishno Devi helicopter?
Katra-Sanjichhat one-way: Rs2,210/adult. Return same day: Rs4,200. Free for children under two (lap). Children under 12 are full or reduced by height. Includes GST.
Are there any discounts for seniors?
Not a particular senior discount. Sometimes, priority boarding is available. The same Maa Vaishno Devi helicopter ticket price applies.
Baggage allowance?
Maximum weight of 5 kg per person, including body weight limitation. No loose items. Weighing at the helipad is strictly controlled.
Travel Day FAQs
Time to report at Helipad?
Arrive 1 hour before departure. Katra Helipad near the Bus Stand. Check-in, security, and briefing follow. No boarding if you arrive late.
Which should I take with me?
Printed ERS Original ID, proof of debit or credit card that was used to pay, Yatra Parchi. The Aarogya Setu app is recommended.
Time of flight and travel route?
7-10 minutes. Katra – Sanjichhat (drop). Return Sanjichhat – Katra. 2.5 km walking/voyage to Bhawan upon drop-off.
Timings for flights?
Summer: 7 AM-5 PM. Winter is shorter (fog). Slots are every 15-30 minutes. Morning best.
Cancellation & Refund FAQs
Cancellation policy?
7 days or more prior, at least Rs50 less. 4-6 days: 70%. In less than four days: No refund. In the event of rain, a full refund will be issued automatically.
How do I cancel?
Log in to Devotee Zone. Choose the booking. Request cancellation. The refund will be issued to the original payment method (within 15 calendar days).
What happens if the weather isn't cooperating?
Full reimbursement or schedule a reschedule when it becomes available. Board notifies via SMS/app. Check IMD updates.
Eligibility & Restrictions FAQs
Age/weight restrictions?
Infants less than two laps cost nothing. For pregnant women, a doctor’s note is required. Heart/lung issues, consult a doctor. Maximum weight is 90kg.
Do I take food items or medicines?
Yes, but in smaller amounts. Do not use liquids that exceed 100ml. No electronics >100W. Masks compulsory.
What is the dress code for flights?
Wear comfortable clothes and shoes—no loose scarves/jewelry. The weather in the hills varies.
Safety & Weather FAQs
Are you flying safely in the hills?
Yes. DGCA-certified pilots—everyday maintenance. Insurance protects every aspect of the business—zero major incidents.
What is the impact of the weather?
Rain, fog, and winds cancel flights. Board announces. Rescheduling free. Fly mornings.
Technical & Payment FAQs
Which payment method is accepted?
UPI, cards, net banking. Maximum of 5 bookings per month per card. Refunds for failed transactions are automatic.
Forgot booking details?
Login Devotee Zone. Check My Bookings—email info@maavaishnodevi.org.
Website down during booking?
Traffic is high around 10 am. Use 10:05 AM as a test or an application. Multiple devices are ready.
Contact & Support FAQs
Helpline number?
Shrine Board: +91 90651 25941. Heli counter Katra: Check the site. Toll-free: 1800-180-7212.
Email for complaints?
Login Devotee Zone. Check My Bookings—email admin@maavaishnodevi.net.
Warning about fake tickets?
There are no authorized agents. Third-party sites can be risky. Make sure to use the official site only.